The following data protection provisions apply to the online offering at www.4e-software.de. In this context, we collect personal data when you visit our website
if you use our customer portal. If you would like to read or print out the entire document in context, please click here.
Data protection information in connection with visiting our website
Responsible body
The controller is 4e digital GmbH, Bella-Spanier-Weg 6, 20097 Hamburg, Germany
Telephone: 040 / 30 38 32 5-50, e-mail: info[at]4e-software.de. Referred to as “4e digital” or “we” or “us”.
Collection, processing and use of personal data
General information
Personal data is any information relating to an identified or identifiable natural person (e.g. name, address, telephone number, date of birth or e-mail address).
In principle, you can use our online services without providing personal data. However, the use of certain services may require the provision of personal data, e.g. registration or participation in a competition. Mandatory information is regularly marked with an *.
Purposes of processing
We process your personal data for the following purposes:
Provision of this online service. (Legal basis: fulfillment of the contract)
Processing of contact requests (legal basis: performance of contract)
For the functionality and optimization of the website (legal basis is our legitimate interest in constantly improving the quality of the website and ensuring ease of use)
Analysis of the website to determine user behavior and, if necessary, to play out interest-based advertising (legal basis is consent);
Transfer of data to third parties; service providers
Disclosure of data to third parties
Your personal data will only be passed on to third parties if this is necessary for the fulfillment of the contract, if we or the third party have a legitimate interest in the transfer or if you have given your consent. If data is transferred to third parties on the basis of a legitimate interest, this is explained in these data protection provisions.
In addition, data may be transferred to third parties if we are obliged to do so by law or by an enforceable official or court order.
Service providers
We reserve the right to use service providers for the collection and processing of data. Service providers only receive the personal data from us that they require for their specific activity. For example, your e-mail address may be passed on to a service provider so that they can deliver a newsletter you have ordered. Service providers may also be commissioned to provide server capacity. Service providers are generally integrated as so-called processors who may only process the personal data of users of this online service in accordance with our instructions.
Transfer of data to non-EEA countries
In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly consented to the transfer of your data to these countries through your consent, we ensure that certain contractual obligations are agreed with each service provider in accordance with applicable data protection law (including the execution of the European Union standard contractual clauses approved by the European Commission), unless we can rely on other legal bases for the transfer of personal data.
Duration of storage; retention periods
We store your data for as long as this is necessary to provide our online offering and the associated services or as long as we have a legitimate interest in further storage. In all other cases, we delete your personal data with the exception of data that we must continue to store in order to fulfill contractual or statutory (e.g. tax or commercial law) retention periods (e.g. invoices). Contractual retention periods may also result from contracts with third parties (e.g. holders of copyrights and ancillary copyrights).
We block data that is subject to a retention period until the period expires.
Log files
Every time you use the Internet, certain information is automatically transmitted by your Internet browser and stored by us in so-called log files.
The log files are stored by us for 7 to 10 days exclusively for the purpose of investigating faults and for security reasons (e.g. to clarify attempted attacks) and then deleted. Log files whose further storage is required for evidence purposes are excluded from deletion until the respective incident has been finally clarified and may be passed on to investigating authorities in individual cases.
In particular, the following information is stored in the log files
IP address (Internet Protocol address) of the end device from which the online service is accessed;
Internet address of the website from which the online offer was accessed (so-called origin or referrer URL);
Name of the service provider used to access the online service;
Name of the files or information accessed;
Date and time and duration of access;
amount of data transferred;
Operating system and information on the Internet browser used, including installed add-ons (e.g. for Flash Player);
http status code (e.g. “request successful” or “requested file not found”).
Cookies and other tracking technologies
In addition to the processing of personal data listed above, cookies and other tracking technologies are stored on your end device during or after your visit to 4e-software.de. Cookies are small text files that are sent when a website is visited and stored in the user’s browser. If the corresponding website is called up again, the user’s browser sends back the content of the cookies and thus enables the user to be recognized. Third-party technologies such as scripts, pixels and tags that www.4e-software.de integrates for advertising purposes on www.4e-software.de also place cookies on your end device. Certain cookies are automatically deleted at the end of the browser session (so-called session cookies), others are stored in the user’s browser for a specified period of time or permanently and then delete themselves automatically (so-called temporary or permanent cookies).
Which cookies do we generally use?
Depending on their function and purpose, 4e-software.de divides cookies into different categories.
“Essential” cookies
Certain cookies are necessary so that we can provide our online services securely and
and user-friendly. This category includes, for example
Cookies that serve to identify or authenticate our users,
Cookies to ensure the security of information technology systems,
Cookies to combat misuse,
Cookies that temporarily store certain user inputs
These cookies enable you to move around our website securely and use the functions as desired. Without these cookies, essential services of 4e-software.de could not be provided. We only use these cookies when you visit our website. They are usually deleted after you close your browser. In addition, these cookies are used to retrieve the optimized website display when accessed with a mobile device so that your data volume is not consumed unnecessarily. The legal basis is our legitimate interest and the users of our website that 4e-software.de can be used safely and easily and that the quality of our website and content is constantly improved. No consent is required for the use of “essential” cookies. They cannot be deactivated. You can find an overview and more detailed information about the “essential” cookies we use here.
“Statistics” cookies
“Statistics” cookies enable us to record the usage behavior (e.g. advertising banners clicked on, subpages visited, search queries made) of our users. In doing so, we collect information about how users interact with our website. This allows us to recognize which pages have been visited and to get a complete picture of user activity on our website. This category includes, for example
Cookies to create personalized content profiles,
Cookies to select personalized content,
Cookies to measure content performance.
The purpose of using “statistics” cookies is to improve the performance of the website and to tailor 4e-software.de to the needs of users in order to make www.4e-software.de more user-friendly. We also need statistical information about the use of our online offering and therefore carry out reach measurements, which we evaluate in statistical form and thus obtain market-wide comparable values. In this context, we create user profiles with the help of cookies or by analyzing log files. As a rule, we either do not use users’ IP addresses at all or shorten them immediately after collection. Useful functions can also be ensured by “statistics” cookie. Such cookies are only used if the corresponding function has been activated or requested by you. Since we want to offer you a website that is designed for optimum user-friendliness, “statistics cookies” are usually activated as soon as you visit our website. However, you can deactivate these cookies at any time – either via the buttons provided or via the settings in your browser. Data collected with the help of “statistics” cookies cannot be used to identify you personally or to track your activities on other websites. The legal basis for the use of “statistics” cookies is, on the one hand, the legitimate interest of 4e-software.de in gaining knowledge about the market value of the website in direct comparison with third-party websites. The legitimate interest also arises from the economic usability of the findings resulting from the reach measurement. On the other hand, the legal basis is your consent. This applies, for example, to the creation of user categories, which form the basis for the interest-based targeting of advertising material or advertising measures. You can find an overview and more detailed information about the “statistics” cookies we use here. For tools that work with opt-out cookies, please note that the opt-out function is device- or browser-specific and only applies to the device or browser you are currently using. If you use several end devices or browsers, you must set the opt-out on each individual end device and in each browser used.
“External media” cookies
We also use cookies for advertising purposes Legal basis for the processing of personal data in connection with “cookies”
Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation
(GDPR) serves as the legal basis.
When processing personal data that is required to fulfill the contractual relationship with www.4e-software.de, Art. 6 para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.
If the processing is necessary to safeguard a legitimate interest of www.4e-software.de or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for the processing.
If the legal basis is your consent, you are entitled to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. If the legal basis is legitimate interest, you are also entitled to object to the processing of your personal data at any time for reasons arising from your particular situation. In this respect, Art. 21 GDPR applies.
How can you manage, prevent or delete cookies?
www.4e-software.de offers you the option of deciding on the setting of cookies according to your specifications as part of consent management (“cookie banner”). You can change the decision made there at any time and, for example, subsequently revoke any consent you have given. You can access the settings options here. We use Borlabs Coockie for consent management. Borlabs Coockie collects log file data and consent data using JavaScript. This JavaScript enables us to inform users about their consent to certain cookies and other technologies on our website and to obtain, manage and document this consent. You can permanently prevent the execution of JavaScript at any time by making the appropriate settings in your browser, which would also prevent Usercentrics from executing the JavaScript. For more information about Borlabs Coockie’s privacy practices, please visit https://de.borlabs.io/datenschutz/. You can manage (enable/disable and delete) the cookie settings on our website using the functions mentioned above, but also by changing your browser settings. Most browsers allow you to manage your cookies by either accepting or rejecting all cookies or only accepting certain types of cookies. The procedure for managing and deleting cookies can be found in the help function of your browser. If you change your cookie settings, certain cookies will be blocked. You may then not be able to take full advantage of some of the functions of our website. We may also not be able to provide some content that you have previously seen or used.
Cookies and tracking mechanisms in particular
Here you will find a complete overview of all cookies and tracking mechanisms used on our website. In addition to
the name of the individual cookies and other tracking mechanisms, we have also listed the purpose of use and important information here.
Further information and assistance in connection with web tracking mechanisms can be found at www.YourOnlineChoices.com .
Google Analytics
In particular, we also have your user data processed using Google Analytics. Google Analytics is operated by Google LLC., which may also result in the transfer of data to the USA. The data processing carried out here is essentially carried out by Google. Google does not process your data anonymously. We also do not know what data Google processes and for what purpose. Google may use your data for any of its own purposes, such as profiling, and link it to other data such as any Google accounts. In addition to Google, government authorities may also have access to this data. we use Google Analytics with the additional function offered by Google to anonymize IP addresses: In this case, the IP address is generally already shortened by Google within the EU and only in exceptional cases only in the USA and stored in shortened form. You can object to the collection or analysis of your data by this tool by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de
Rights of the user
Rights of data subjects
You have a right to information and – under certain conditions – to rectification, erasure, restriction of processing or objection to the processing of your personal data and to data portability.
You can also object to the processing of your personal data for advertising purposes at any time (“advertising objection”). Please note that, for organizational reasons, there may be an overlap between your objection and the use of your data as part of an ongoing campaign.
If you have given us your consent to process your data, you can revoke this at any time with effect for the future. This does not affect the legality of the processing of your data until you withdraw your consent.
Please use the information under Contact to assert your rights. Please ensure that we are able to clearly identify you.
Right to lodge a complaint with the supervisory authority
You have the right to lodge a complaint with a data protection authority. You can contact the data protection authority responsible for your place of residence or your federal state or the data protection authority responsible for us. This is:
The Hamburg Commissioner for Data Protection and Freedom of Information
Ludwig-Erhard-Straße 22
20459 Hamburg
Please contact
For information and suggestions on the subject of data protection, please contact us or our data protection officer at datenschutz@4elements-gruppe.de.
If you would like to contact us, you can reach us as follows:
4e digital GmbH, Högerdamm 41, 20097 Hamburg
Telephone: +49 (0) 40 303832550
Our data protection officer is Dr. Stefanie Wegener. She can be contacted as follows: swegener@ra-wegener.de
Appendix: Technical information
Internet Explorer: Instructions at http://windows.microsoft.com/de-de/internet-explorer/delete-manage-cookies#ie=ie-11-win-7
Mozilla Firefox: Instructions at https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Google Chrome: Instructions at https://support.google.com/chrome/answer/95647
Safari: Instructions at http://help.apple.com/safari/mac/8.0/#/sfri11471